Lisa Bolanda
Practice Manager
What I do at American Veterinary Group
My role as Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, employee engagement and maximum productivity of the medical team. This includes management of staff, cost of goods sold (COGS), working with DVM staff to drive patient care, and deliver a client experience commensurate with or exceeding their expectations. I also ensure excellent communication with clients, staff, medica team and AVG leadership.