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Frequently Asked Questions


  • How do I request a shift through Vetcher? 
    • To request a shift via Vetcher, navigate to the home screen for a map of all of our UrgentVet shift locations. Use the date range selector at the top left of the screen and input the zip code of your desired locations. You can also allow the platform to use your location. Click on the red icon with the number of shifts visible. From there, select the shifts that you would like to request (you can select multiple at one time) and then enter the daily rate that you would like for that shift. Please note that you can request multiple shifts at a time, including multiple requests for the same day at different locations.
  • Do I have to request shifts through Vetcher? Can I still request shifts through WhenIWork or the Practice Manager directly?  
    • Only shift requests received through the Vetcher platform will be reviewed and approved. Any shifts submitted via alternate platforms will not be reviewed after June 26th. 
  • How are shift requests reviewed and selected in Vetcher? 
    •   Shifts are reviewed and approved or denied via the Vetcher platform. You will no longer receive email confirmation of your requests from your Relief Staffing Specialist. All shifts approvals and denials will be communicated via Vetcher. When selecting a doctor for a shift, we take into account shift rate, experience, average transaction rate and revenue, team dynamics, and UrgentVet workflow compatibility.  
  • When will my shift be confirmed? 
    • Shifts are confirmed 90 days prior to the requested shift date. You will receive a notification when your shift has been approved or denied.
  • Can I request shifts at different locations on the same day? 
    • Yes! We encourage you to request as many shifts at as many locations that you are willing to work. You may vary your rate dependent upon distance from your home. By requesting the same date at multiple locations, you will increase your chance of being selected for that shift. 
  • What happens if I double book myself at two UrgentVet locations? 
    • No need to worry about double booking! Vetcher ensures that you are never scheduled for two locations on the same day. 
  • What rate do I include in my shift request? How can I include my travel fees? 
    • This is completely up to you! You are not locked into a rate via Vetcher, so you can vary your rate by location and by day of the week. If you typically charge for out of town travel, please include this travel fee into your daily rate when you request a shift in Vetcher. We will no longer accept invoices for travel fees (hotel, airfare, gas/mileage, etc.), as these should be included in your shift rate. We encourage you to input an all-inclusive rate that may account for any potential travel or extended shift hours. 
  • What about my previously agreed-upon rate? Is that still honored?
    • With Vetcher, you have the ability to vary your rate on a per shift basis. You are not locked into your contracted rate that was set by you and your Relief Staffing Specialist. If you were previously on an hourly rate, you will need to convert your hourly rate to a daily rate when requesting shifts in Vetcher. 
  • What happens if I stay at my shift past close? How do I submit for additional pay? 
    • We ask for a 30-minute grace period after the end of the scheduled shift time. If you find that you have stayed past your scheduled shift time, please submit an invoice to avg_invoicecapture@concursolutions.com with the difference between your next-day payment through Vetcher rate and your extended time rate. 
  • How do I submit an invoice for my shifts worked at an UrgentVet location? 
    • There is no need to submit an invoice for any UrgentVet shifts worked on or after Monday, June 26th, 2023. From June 26th on, all payments for UrgentVet shifts will be paid on the next business day via ACH/direct deposit. Please note that shifts worked on Saturdays, Sundays, or bank holidays will be paid on the following business day, once banks reopen.
  • What if I did not receive payment to my account on the next business day? 
    • Please send an email to APreliefvet@americanveterinarygroup.com if you do not receive your payment on the business day following your shift. 
  • How do I cancel a scheduled or requested shift? 
    • To cancel a scheduled or requested shift, please log into Vetcher to view your upcoming shifts and shift requests. There is a red 'cancel' button that you can click to submit your shift cancellation. It is important that you utilize the shift cancel button so that the shift is reopened for others to request. This will automatically alert your Relief Staffing Specialist and the Practice Manager at your location. 
  • I would like to work consistently at an UrgentVet location near me. How do I ensure that I receive consistent shifts? 
    • That's great to hear! We love to have consistent doctors on the schedule. As a 1099 independent contractor, unfortunately, we are unable to guarantee a set number of shifts per month. If you are interested in W2 employment, we are able to guarantee a consistent number of shifts per week in your employment agreement. Please reach out to your Relief Staffing Specialist (or email relief@vetcher.com) for more information on part-time or full-time employment.